Customer Service Officer - Fresh Grads are Welcome! (5 days work week, weekend shift)
Role Summary
Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.
As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to facilitate our increasing customer base, we are looking for a professional and customer-centric individual to join our growing team and help us as we continue to deliver the best service and experience to our customers.
Your Key Responsibilities Include:
- Handle and resolve customer queries through digital channels (livechat, email, and whatsapp) in a timely, efficient & professional manner
- Liaise and collaborate with other related business units to resolve customer queries
- Actively share insurance domain knowledge & unbiased advice with customers (non-sales role)
- Provide daily support to supervisor and participate in ad hoc projects.
About you
- HKCEE/DSE or above, with experience in service industry and customer service is preferred
- Interested in developing a career in the insurance industry
- Good command of both spoken and written Cantonese, English, and Mandarin
- IIQE licenses added advantage but not a must (can complete after joining)
- Pleasant, mature, independent, and able to work under pressure
- Customer-oriented with passion, patience and caring attitude
- Fresh grads are welcome
We Offer
Apart from a great career path and an opportunity to do good and do well, we also offer:
- A competitive package that is commensurate with your experience
- Flexible working arrangement (a hybrid of work from home and in-person)
- Fun, cooperative, flexible, and autonomous start-up culture
- Weekly sharing sessions and regular social gatherings (including happy hours), regularly stocked pantry with healthy snacks
- Education and personal development subsidies
- Group medical insurance
- Employee discounts for both our cafe - Bow Coffee - and clinic - Bowtie & JP Health
About Bowtie
We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.
We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team.
By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.
We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.
As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!
Information collected will be treated in strict confidence and used solely for recruitment purposes.
The company will retain all applications no longer than 24 months of which will be destroyed thereafter.
We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.
- Department
- Customer Service
- Locations
- Hong Kong
- Remote status
- Hybrid Remote
- Employment type
- Full-time
About Bowtie Life Insurance Company Limited
Our purpose is simple - we are here to bring back the good of insurance: protecting people and their families.
By combining our deep domain expertise and our modern proprietary technology, we strive to provide better insurance products and world-class insurance experience to the public.
In the past 4+ years, we have been providing a wide range of medical coverage to the Hong Kong public. Our sum assured has exceeded US$5 Billion.
Let's continue to deliver a better insurance experience for all.
Let's Make Insurance Good Again.
Customer Service Officer - Fresh Grads are Welcome! (5 days work week, weekend shift)
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