We expect you to have a strong sense of ownership. We own our commitments to our customers, to each other, to our partners, and to our investors. Ownership is not only what we do, but also what we should have done in our areas.

Kindness is a choice. Avoiding tough conversations is easy, but true kindness means addressing issues honestly. We value performance and teamwork over mere friendliness, and we aspire to be kind persons to our teammates to our customers.

We are purpose-driven people who prioritize team and mission success over personal gains. Sometimes we need to take an extra two steps, to go outside our responsible areas, to help others. Selflessness never goes unnoticed. In fact, it is contagious. It spreads and elevates us all to do better. It lifts us to achieve greater things than any one of us could do ourselves, and is one of the greatest feelings.

We care about quality. Our ambition is on the global stage - we aim to be world-class, not just “good enough” for Hong Kong. To stay world-class, we need to keep improving ourselves. Quality is particularly important for an insurance company - our customers trust us to take care of all the details. Trust is hard-earned, but easily lost. We care about keeping world-class quality in both the areas visible to our customers, and areas that customers don’t see.

We believe more is learnt from action than endless planning. Focus on what matters most, and act quickly to drive initial progress. We’ll learn more from touching reality - new worlds open up and we’ll iterate towards a better solution. Companies often lose touch with reality as they grow bigger. They start planning grander and grander things that require more and more coordination. We need to actively fight this to stay grounded in reality.