Role Summary

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values.

About the Role

We’re looking for a Senior Officer (Community) to own and grow Bowtie’s parenting and maternity-focused community. We are looking for a customer-centric community manager who understands the real needs of expecting and new parents, and is excited to help them navigate parenthood with confidence and care—we want to meet you.

This role blends community leadership, marketing, partnerships, and a touch of empathy. You'll be the voice, moderator, and advocate for Hong Kong parents inside our vibrant digital community (including WhatsApp groups and social channels), helping them stay informed and empowered - while softly guiding them toward financial protection through insurance.

Your Key Responsibilities Include:

1. Community Strategy & Planning

• Design and implement a monthly content calendar for each WhatsApp group (Due Date Groups, Jetso Group, etc.)
• Define KPIs (engagement, retention, soft conversions) and report performance weekly

2. Group Management & Moderation

• Moderate daily conversations to maintain tone, safety, and relevance
• Welcome new members, answer questions, and escalate leads to the onboarding experience 
• Identify active users for ambassador or referral programs

3. Campaigns & Growth

• Launch giveaways, polls, webinars, expert Q&As
• Collaborate with marketing for group promotion and lead funnels
• Recruit and manage partner Jetso offers and gift programs

4. Insurance Education & Soft Conversion

• Share insurance tips, explainers, and timely call-to-actions without being pushy
• Track who engages with product-related content and flag warm leads

5. Feedback Loop & Reporting

• Gather FAQs, objections, and suggestions from users to help improve:
  • Product messaging
  • UX
  • Future campaigns

• Deliver bi-weekly feedback summaries to marketing and content teams

About you

You’re a natural community builder who thrives in online spaces, especially when it’s about sharing, supporting, and growing with others. You understand what makes a group feel safe, warm, and trustworthy—and how that translates into brand love and action.

Your Skills & Experience

• Familiarity with Parenting Communities: Ideally, a parent yourself or experienced in parenting wellness communities
• Communication & Empathy: Able to moderate with warmth, authority, and tone alignment to brand voice
• Social/WhatsApp Skills: Proficient in WhatsApp, Telegram, Facebook Groups, CRM tools like SleekFlow
• Prior Experience: 3–5 years in community management or alternative marketing
• Strategic Thinking: You know how to balance authentic engagement with commercial goals and track KPIs

You’ll Thrive in This Role If You Can Hit These Targets:

• Lead-to-group conversion: > 50%
• Group retention:> 70%
• Weekly engagement:30%+ of user-generated content (UCG)
• Monthly app start rate:8% of group members
• Partner Jetso deals launched:1–2 per month

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible work arrangement
• Benefits include medical/ dental coverage and wellness programs
• Employee discounts
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team. 

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.