Role Summary

Bowtie’s mission is to make insurance good again, and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to unlock growth opportunities in our operations!

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration and taking a dynamic role driving significant gains in operational efficiency and user productivity across the organization through the strategic application of automation, process optimization, and the development of internal tools.

Your Key Responsibilities Include:

You will take ownership of the full lifecycle of productivity projects, from initial research and prototyping to development, integration, and ongoing maintenance. This includes leveraging various tools and technologies to streamline workflows, automate manual tasks, improve data quality, and provide valuable insights through data analysis and reporting.

Roughly, the composition of your task will be as follows:

- Process Analysis and Automation: Analyze existing workflows across different business units to identify opportunities for automation and optimization. Develop and implement automated solutions using various tools and technologies to streamline processes and reduce manual effort.

- Requirements Gathering and Solution Design: Collaborate with stakeholders to understand their needs and challenges. Research and propose potential automation solutions, including creating prototypes and documenting specifications.

- Tool Development and Maintenance: Build and maintain custom tools and workflows to address specific business requirements, ensuring their ongoing functionality and making necessary updates based on user feedback and evolving needs.

- Quality Assurance and Testing: Implement data validation and quality assurance measures within automated processes. Conduct testing to ensure the accuracy and reliability of developed solutions.

- Collaboration and Communication: Effectively communicate project progress, challenges, and impact to stakeholders. Collaborate with team members and other departments to achieve project goals.

- Contribution to SOP and other communication that make sure that operations are seamless and tools will be properly adopted.

Your 1st 6 months:

You will focus on driving a lot of the in-clinic optimization work of our joint venture clinic, including setting up and/or developing tools, ensuring clinic systems can support new products, migration work, and future integrations with the Bowtie platform. 

About you

You have a strong operational mindset, can communicate well with operational staff, and can prioritize relentlessly, in particular: 

• Has a good eye for process gaps and how to fix them
• Able to independently come up with solutions or quick tools and work with the on-ground clinic team to “troubleshoot”
• Experience in incorporating AI tools to optimize project delivery.
• Proficiency in developing and implementing automation solutions.
• Proficient in utilizing diverse technical tools and platforms (incl. but not limited to Microsoft Office, G-Suite, Metabase, Google App Script).
• Experience with data management, reporting, and data analysis.
• Good stakeholder management skills
• 3+ years of proven track record in a relevant role.

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible work arrangement
• Benefits include medical/ dental coverage and wellness programs
• Employee discounts
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team. 

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.