Role Summary

Bowtie’s mission is to make insurance good again, and our vision is to build a category-defining health insurance company.

As the Medical Network Manager, you won't just be setting the strategy—you will be executing it. You will roll up your sleeves to dig into utilization data, negotiate directly with clinic groups, and handle complex daily operations shoulder to shoulder with your team members. If you love building systems from scratch and aren't afraid to get into the weeds of medical operations, this is the role for you.

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration to overhaul our medical panels to provide best-in-class health / medical services to our members.

Your Key Responsibilities Include:

Key Milestones

First 6 Months: Get in the Weeds & Optimize

• Panel Diagnostics: Dive deep into the raw usage data of our existing Group Medical panels. You will personally map out the friction points in the customer experience and implement immediate, hands-on fixes.

• Pricing & Renegotiation: Crunch the numbers on current pricing structures and get directly on the phone or in the room with healthcare providers to renegotiate terms, enhancing Bowtie’s bargaining power and securing better rates.

6-18 Months: Build & Integrate

• Architect Our Network: Build Bowtie's proprietary medical network from the ground up. You won't just be conceptualizing the strategy; you will be drafting the SLAs, onboarding the anchor clinics, and establishing the operational workflows.

• Cross-Functional Execution: Work directly in the trenches with our Product, Tech, and Claims teams to wire the medical journey (booking, consulting) seamlessly into the insurance journey (pre-approvals, direct billing).

BAU/Daily Operations

• Frontline Provider Admin & Management: Actively manage relationships with panel doctors, clinics, and hospital groups. You will personally handle high-level escalations and complex daily issues that require a senior touch.

The success of this role will be measured by:

1. Panel Usage Optimization — Map panel usage data; fix top friction points.

2. Network Build & Activation — Onboard X anchor clinics with live direct-billing within 18 months.

3. Member Experience & Resolution — Lift panel CSAT; cut escalation resolution time.

About you

• Experience: 5+ years of hands-on experience in healthcare administration, health insurance network management, or TPA operations; with at least 1 year of experience working on a network role within an insurance company.

• A "Builder" Mentality: You are highly scrappy and execution-oriented. You thrive in a zero-to-one environment where you have to build the plane while flying it.

• Negotiation & Persuasion: Proven, direct experience negotiating fee schedules and contracts with medical providers. You know how to close a deal that benefits both the patient and the business.

• Data-fluent: You don't need someone else to pull insights for you; you are comfortable looking at a spreadsheet of utilization data and spotting the story it tells.

• Customer-Centric: You are deeply empathetic to the patient experience and are driven to eliminate the administrative hurdles they face in the healthcare system.

• Strong communication skill with bilingual fluency in English and Chinese

And, the following qualifications are preferred but not essential

• Experience with network and panel development in GBA.

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package

• Flexible work arrangement

• Benefits include medical/ dental coverage and wellness programs

• Employee discounts

• Fun, co-operative, and flexible startup culture

• Weekly sharing sessions and regular social gatherings

• Excellent learning opportunities with Professional Development Sponsorship
  

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team. 

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.